Membership Terms and Conditions
The Healing Heart, LLC Membership Terms and Conditions
Last Updated 11/12/2021
This Membership Terms and Conditions explains the purchase, management and usage of Membership provided by The Healing Heart and its subsidiaries and affiliated companies (collectively, “The Healing Heart”, “we” or “us” or "our"). Membership Terms and Conditions applies to any membership type, level, or tier granted by The Healing Heart.
General Terms & Conditions
Subject to applicable law, The Healing Heart reserves the right to increase your monthly membership rate upon thirty (30) days’ written notice to you, excluding Charter Membership plans. Unless you complete the proper cancellation procedures identified herein, you shall incur the increased monthly membership rate on your next monthly auto payment date following the end of the notice period. The Healing Heart reserves the right to transfer or assign all or any part of its interest, rights, privileges, duties, and obligations hereunder to any person or legal entity without notice to you or your approval. You acknowledge and agree that this agreement shall be binding to the fullest extent permitted by law.
This agreement is subject to applicable law in the jurisdiction where The Healing Heart is located and such applicable law shall prevail in the event of any conflict with the terms and provisions of this agreement. If any term or provision of this agreement is deemed to be invalid, illegal, or unenforceable, all other terms and provisions shall remain in full force and effect and furthermore, such invalidity, illegality, or unenforceability shall not invalidate or render unenforceable such term or provision in any other jurisdiction. This constitutes the entire agreement between the parties and supersedes all prior or contemporaneous proposals, agreements, representations, statements, negotiations and understandings, whether oral or written, between the parties concerning the matters set forth in this agreement.
Payment
Membership to The Healing Heart is granted upon the purchase of a Membership plan. Payment could include a one time sign up fee. Payments will be made once every 30 days through automatic payments to Member's stored credit card, until such time that the Member notifies The Healing Heart of cancellation.
Payments that can not be processed within two days of the Member's Monthly Billing Date will result in Cancellation of the Member's Membership. See Cancellation for details on Membership Cancellation.
Cancellation
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Members may cancel their Membership anytime without penalty or additional cost for cancellation.
Canceling a Membership will end the rate and benefits offered within that Membership Plan. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time. The Healing Heart is under no obligation to sell Memberships, membership benefits, or terms.
Upon cancellation, The Healing Heart will discontinue further monthly automatic payments from the Member. Membership benefits will be provided after cancellation in the following manner:
1. Membership termination will be processed the same day as the cancellation. The balance of Member benefits, including credits, studio access and class registrations will remain active through the end of the Member's current billing cycle.
2. At the end of the Member's current billing cycle, all benefits will be terminated. Member Session Credit Minutes will remain available to be used by the Member for ninety (90) days. On day 91, Session Credit Minutes will be forfeited.
Refunds
Prorated Membership payment refunds, full refunds of Membership monthly payments, refund of Membership signup fees, and refunds of any unused Membership benefits and/or credits will not be provided for any reason.
Tranfers
The Healing Heart Memberships are non-transferable.
Member Benefits & Usage: Session Minute Credits
Members may be granted Session Minute Credits as a Member Benefits included in a Membership Plan. Membership plans purchased that include Session Minute Credits will provide the Member with Session Minute Credits immediately upon receipt of the first monthly membership payment. Members will receive ongoing Session Credit Minutes according to the Membership Plan purchased. Session Minute Credits do not have a monetary value and can not be refunded, exchanged for money, credits or applied to any purchase at The Healing Heart.
Session Minute Credits may be transferred to another person upon approval of the Member. Transferring Session Minute Credits does not transfer the Membership Agreement, nor billing payment agreements.
Membership Plan Rollover Terms for Session Minute Credits are as follows for current Members:
For all Memberships plan, levels and tier, non-availability of a service and/or practitioner will not extend the rollover time. Unused Session Minute Credits may be rollover to the next month per the terms of the Membership Plan purchased, as follows:
1. Charter Membership: Rollover of unused Session Credit Minutes to the next month will be allowed for a duration of 12 (twelve) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
2. Basic Membership: Rollover of unused Session Credit Minutes will not be allowed. Session Credit Minutes not used during the current billing cycle will be lost.
3. Optimal Membership: Rollover of unused Session Credit Minutes to the. next month will be allowed for a duration of a rolling 6 (six) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
4. Premium Membership: Rollover of unused Rollover of unused Session Credit Minutes to the. next month will be allowed for a duration of a rolling 12 (twelve) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
Membership Plan Rollover Terms for Session Minute Credits are as follows for past/non-current Members:
For all Memberships plan, levels and tier, non-availability of a service and/or practitioner will not extend the rollover time. Regardless of Membership plan type, level or tier all unused Session Minute Credits will remain available in the former Member's account for 90 (ninety) days from the date of Membership Cancellation/Termination.
Applying Member Session Minute Credits to Appointments When Booking
Session Minute Credits can not be borrowed forward. Session Minute Credits are deducted from the Member's account at the time of booking a session. Members using Session Minute Credits to schedule their appointments are able to schedule sessions up to 60 days in advance, provided the Member has a sufficient Session Minute Credit balance to cover the sessions at the time of booking.
Insufficient Session Minute Credit Balance for an Appointment
Splitting payment between Session Credit Minutes and paying directly is not possible. Members may purchase additional minutes anytime to supplement the Member's existing balance.
Cancelling an Appointment that was booked with Session Minute Credits
See The Healing Heart Cancellation policy.
The Healing Heart does not guarantee practitioner availability nor availability of specific services. The Healing Heart reserves the right to add, eliminate and/or change any service offered, at anytime and without obligation to notify Members.
Member Benefits & Usage: Holistic Member Coaching
Every Membership plan, type, level or tier, every Member will be provided access to a Holistic Member Coach, excluding specialty memberships such Yoga Members and Massage Only Members. Sessions and support with the Holistic Membership Coach will be provided based on the Membership plan purchased. Holistic Member Coaching sessions can not be rolled over to the next month. There is no monetary value associated with the Holistic Member Coaching benefit.
Holistic Member Coaching sessions can not be refunded, credited or transferred.
Holistic Member Coaches will be able for texting support: Tuesday, Wednesday, Thursday, and Friday 9am-7pm Central. All U.S observed holidays and closed business days are excluded from the stated availability.
General Terms & Conditions
Subject to applicable law, The Healing Heart reserves the right to increase your monthly membership rate upon thirty (30) days’ written notice to you, excluding Charter Membership plans. Unless you complete the proper cancellation procedures identified herein, you shall incur the increased monthly membership rate on your next monthly auto payment date following the end of the notice period. The Healing Heart reserves the right to transfer or assign all or any part of its interest, rights, privileges, duties, and obligations hereunder to any person or legal entity without notice to you or your approval. You acknowledge and agree that this agreement shall be binding to the fullest extent permitted by law.
This agreement is subject to applicable law in the jurisdiction where The Healing Heart is located and such applicable law shall prevail in the event of any conflict with the terms and provisions of this agreement. If any term or provision of this agreement is deemed to be invalid, illegal, or unenforceable, all other terms and provisions shall remain in full force and effect and furthermore, such invalidity, illegality, or unenforceability shall not invalidate or render unenforceable such term or provision in any other jurisdiction. This constitutes the entire agreement between the parties and supersedes all prior or contemporaneous proposals, agreements, representations, statements, negotiations and understandings, whether oral or written, between the parties concerning the matters set forth in this agreement.
Payment
Membership to The Healing Heart is granted upon the purchase of a Membership plan. Payment could include a one time sign up fee. Payments will be made once every 30 days through automatic payments to Member's stored credit card, until such time that the Member notifies The Healing Heart of cancellation.
Payments that can not be processed within two days of the Member's Monthly Billing Date will result in Cancellation of the Member's Membership. See Cancellation for details on Membership Cancellation.
Cancellation
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Members may cancel their Membership anytime without penalty or additional cost for cancellation.
Canceling a Membership will end the rate and benefits offered within that Membership Plan. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time. The Healing Heart is under no obligation to sell Memberships, membership benefits, or terms.
Upon cancellation, The Healing Heart will discontinue further monthly automatic payments from the Member. Membership benefits will be provided after cancellation in the following manner:
1. Membership termination will be processed the same day as the cancellation. The balance of Member benefits, including credits, studio access and class registrations will remain active through the end of the Member's current billing cycle.
2. At the end of the Member's current billing cycle, all benefits will be terminated. Member Session Credit Minutes will remain available to be used by the Member for ninety (90) days. On day 91, Session Credit Minutes will be forfeited.
Refunds
Prorated Membership payment refunds, full refunds of Membership monthly payments, refund of Membership signup fees, and refunds of any unused Membership benefits and/or credits will not be provided for any reason.
Tranfers
The Healing Heart Memberships are non-transferable.
Member Benefits & Usage: Session Minute Credits
Members may be granted Session Minute Credits as a Member Benefits included in a Membership Plan. Membership plans purchased that include Session Minute Credits will provide the Member with Session Minute Credits immediately upon receipt of the first monthly membership payment. Members will receive ongoing Session Credit Minutes according to the Membership Plan purchased. Session Minute Credits do not have a monetary value and can not be refunded, exchanged for money, credits or applied to any purchase at The Healing Heart.
Session Minute Credits may be transferred to another person upon approval of the Member. Transferring Session Minute Credits does not transfer the Membership Agreement, nor billing payment agreements.
Membership Plan Rollover Terms for Session Minute Credits are as follows for current Members:
For all Memberships plan, levels and tier, non-availability of a service and/or practitioner will not extend the rollover time. Unused Session Minute Credits may be rollover to the next month per the terms of the Membership Plan purchased, as follows:
1. Charter Membership: Rollover of unused Session Credit Minutes to the next month will be allowed for a duration of 12 (twelve) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
2. Basic Membership: Rollover of unused Session Credit Minutes will not be allowed. Session Credit Minutes not used during the current billing cycle will be lost.
3. Optimal Membership: Rollover of unused Session Credit Minutes to the. next month will be allowed for a duration of a rolling 6 (six) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
4. Premium Membership: Rollover of unused Rollover of unused Session Credit Minutes to the. next month will be allowed for a duration of a rolling 12 (twelve) months. Session Minute Credits will be applied to a session using the oldest unused credits first.
Membership Plan Rollover Terms for Session Minute Credits are as follows for past/non-current Members:
For all Memberships plan, levels and tier, non-availability of a service and/or practitioner will not extend the rollover time. Regardless of Membership plan type, level or tier all unused Session Minute Credits will remain available in the former Member's account for 90 (ninety) days from the date of Membership Cancellation/Termination.
Applying Member Session Minute Credits to Appointments When Booking
Session Minute Credits can not be borrowed forward. Session Minute Credits are deducted from the Member's account at the time of booking a session. Members using Session Minute Credits to schedule their appointments are able to schedule sessions up to 60 days in advance, provided the Member has a sufficient Session Minute Credit balance to cover the sessions at the time of booking.
Insufficient Session Minute Credit Balance for an Appointment
Splitting payment between Session Credit Minutes and paying directly is not possible. Members may purchase additional minutes anytime to supplement the Member's existing balance.
Cancelling an Appointment that was booked with Session Minute Credits
See The Healing Heart Cancellation policy.
The Healing Heart does not guarantee practitioner availability nor availability of specific services. The Healing Heart reserves the right to add, eliminate and/or change any service offered, at anytime and without obligation to notify Members.
Member Benefits & Usage: Holistic Member Coaching
Every Membership plan, type, level or tier, every Member will be provided access to a Holistic Member Coach, excluding specialty memberships such Yoga Members and Massage Only Members. Sessions and support with the Holistic Membership Coach will be provided based on the Membership plan purchased. Holistic Member Coaching sessions can not be rolled over to the next month. There is no monetary value associated with the Holistic Member Coaching benefit.
Holistic Member Coaching sessions can not be refunded, credited or transferred.
Holistic Member Coaches will be able for texting support: Tuesday, Wednesday, Thursday, and Friday 9am-7pm Central. All U.S observed holidays and closed business days are excluded from the stated availability.