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Book Your Initial 1:1 Consultation & Ongoing Member Health Coaching SessionsWho Is it For?
Charter, Optimal, Premium Members & Virtual Healing Program (Basic Members will receive their roadmaps by email) Step 1: Complete your Online Assessment first
Step 2: Click button below to book your initial consultation with our Holistic Health Coach Step 3: View your roadmap anytime by logging into your The Healing Heart account |
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Book Your Plan's Monthly ServicesWho is it for?
All Membership types and levels How To Book Member Program Services
1. Have your Member Code handy. This is on your membership card and confirmation email. 2. Select a service that is include in your plan. If you aren't sure what is include, view Membership & Program details. 3. Click the button below to access all available Member services! |
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The Online SanctuaryWho is it for?
Charter, Optimal, Premium Wellness Members & Virtual Holistic Programs If you are one of the above member or program types and have not received your invite, please contact us @ service@thehealingheart.com
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Book Yoga ClassesWho is it for?
Unlimited Yoga is included with Charter, Optimal & Premium Wellness Membership Step 1: Find a class on the Yoga Sanctuary Calendar
Step 2: Use your YOGA Member CODE when booking (this is different than your Wellness Membership code) Step 3: Or call us or stop by the front desk and have one of our staff book your Yoga Classes for you. |
Membership & Program FAQs
If I sign up for a Grand Opening Membership, when do I start paying the monthly rate?
When you sign up for a grand opening membership special, you will only pay the signup fee (if there is one, with no payments until January 11, when your 2022 Membership Benefits begin.
Can I start using my Session Credit Minutes or attend a Yoga Class right away after I sign up?
No. Signing up Wellness or Yoga Membership before January 11 is securing your 2022 Membership that will actually begin on January 11. Appointment scheduling and Yoga Class Registration will open up January 1 for sessions and classes starting after January 11 when the new studio opens.
When will I receive my Comprehensive Online Health Assessment and Plan and start working with my Holistic Member Coach?
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
This depends on your Membership type. Optimal & Premium Wellness Members can use Session Credit Minutes on any Standard and Premium Service that we offer. Basic Wellness Members can use their Session Credit Minutes on any Standard Service. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
Can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Wellness or Yoga Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, if you secured a Charter Membership, that was a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
Session Credit rollover depends on Membership type. See Membership Terms & Conditions for details on specific membership types. Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Sharing Session Credit Minutes is a unique benefit of the Charter Membership and Premium Memberships. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance. Sharing is not offered with Basic, Optimal, Yoga or All-Access Memberships
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership can not be shared or transferred to anyone else.
If I cancel my Charter, Optimal or Premium Membership, can I keep the Unlimited Yoga Membership?
Canceling your Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Members. You'll be able to purchase those online in January.
When you sign up for a grand opening membership special, you will only pay the signup fee (if there is one, with no payments until January 11, when your 2022 Membership Benefits begin.
Can I start using my Session Credit Minutes or attend a Yoga Class right away after I sign up?
No. Signing up Wellness or Yoga Membership before January 11 is securing your 2022 Membership that will actually begin on January 11. Appointment scheduling and Yoga Class Registration will open up January 1 for sessions and classes starting after January 11 when the new studio opens.
When will I receive my Comprehensive Online Health Assessment and Plan and start working with my Holistic Member Coach?
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
This depends on your Membership type. Optimal & Premium Wellness Members can use Session Credit Minutes on any Standard and Premium Service that we offer. Basic Wellness Members can use their Session Credit Minutes on any Standard Service. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
Can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Wellness or Yoga Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, if you secured a Charter Membership, that was a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
Session Credit rollover depends on Membership type. See Membership Terms & Conditions for details on specific membership types. Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Sharing Session Credit Minutes is a unique benefit of the Charter Membership and Premium Memberships. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance. Sharing is not offered with Basic, Optimal, Yoga or All-Access Memberships
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership can not be shared or transferred to anyone else.
If I cancel my Charter, Optimal or Premium Membership, can I keep the Unlimited Yoga Membership?
Canceling your Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Members. You'll be able to purchase those online in January.
