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Membership FAQs
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Wellness & Yoga Membership & Program FAQs
When will I receive my Comprehensive Online Health Assessment and Plan and start working with my Holistic Member Coach?
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
This depends on your Membership type. OptimalWellness Members can use Session Credit Minutes on any Standard and Specialized Service that we offer. Basic Wellness Members can use their Session Credit Minutes on any Standard Service. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
Can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Wellness or Yoga Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, if you secured a Charter Membership, that was a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
Session Credit rollover depends on Membership type. See Membership Terms & Conditions for details on specific membership types. Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Sharing Session Credit Minutes is a unique benefit of the Charter Membership and Optimal Memberships. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance. Sharing is not offered with Basic or Yoga Memberships
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership can not be shared or transferred to anyone else.
If I cancel my Charter, Basic or Optimal Membership, can I keep the Unlimited Yoga Membership?
Canceling your Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Members. You'll be able to purchase those online in January.
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
This depends on your Membership type. OptimalWellness Members can use Session Credit Minutes on any Standard and Specialized Service that we offer. Basic Wellness Members can use their Session Credit Minutes on any Standard Service. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
Can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Wellness or Yoga Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, if you secured a Charter Membership, that was a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
Session Credit rollover depends on Membership type. See Membership Terms & Conditions for details on specific membership types. Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Sharing Session Credit Minutes is a unique benefit of the Charter Membership and Optimal Memberships. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance. Sharing is not offered with Basic or Yoga Memberships
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership can not be shared or transferred to anyone else.
If I cancel my Charter, Basic or Optimal Membership, can I keep the Unlimited Yoga Membership?
Canceling your Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Members. You'll be able to purchase those online in January.
Massage Membership FAQs
Q: What is the cost of a Regular Massage Session without the Massage Membership?
A: The cost of a regular 50 Minute massage can range from $95-$125, depending on the type of massage. The Massage Membership costs less than a single 50 Minute massage each month!
Q: Is there a sign up fee or a contract?
A: No! There is no signup fee or contract required, and you can cancel anytime. The Massage Membership was created to provide as much accessibility to Massage to our community as possible.
Q: Can I select which Massage practitioner I'd like to see?
A: Absolutely! You can contact the studio to book a specific practitioner, or at the end of a massage session, simply schedule your next one with your practitioner.
Q: What if I can not use all my minutes in a month, do I lose them?
A. No way! As long as your Massage Membership is active, your minutes will continue to rollover each month for up to twelve months. If you cancel your membership, you will have three months to use your remaining balance.
Q: What if I would like to add minutes to my balance, can I purchase extra minutes?
A: Yes, we do have the option to add minutes for your Massage Membership. Call us to speak to someone at the Studio for more information.
Q: If I do not have enough minutes left for a Massage session, can I use minutes for part of the session and pay out-of -pocket for the balance?
A: There is no way for us to split payments for your member sessions. If you do not have enough minutes for a session, you have a couple options. You could either allow the minutes to rollover to the next month and book your session when you have more minutes, or you purchase additional minutes.
Q: If I become a Massage Member can I later decide to change to a Wellness Membership instead?
A: Not a problem at all. Your Massage Membership minutes will continue to rollover for up to twelve months once you become a Wellness Member.
A: The cost of a regular 50 Minute massage can range from $95-$125, depending on the type of massage. The Massage Membership costs less than a single 50 Minute massage each month!
Q: Is there a sign up fee or a contract?
A: No! There is no signup fee or contract required, and you can cancel anytime. The Massage Membership was created to provide as much accessibility to Massage to our community as possible.
Q: Can I select which Massage practitioner I'd like to see?
A: Absolutely! You can contact the studio to book a specific practitioner, or at the end of a massage session, simply schedule your next one with your practitioner.
Q: What if I can not use all my minutes in a month, do I lose them?
A. No way! As long as your Massage Membership is active, your minutes will continue to rollover each month for up to twelve months. If you cancel your membership, you will have three months to use your remaining balance.
Q: What if I would like to add minutes to my balance, can I purchase extra minutes?
A: Yes, we do have the option to add minutes for your Massage Membership. Call us to speak to someone at the Studio for more information.
Q: If I do not have enough minutes left for a Massage session, can I use minutes for part of the session and pay out-of -pocket for the balance?
A: There is no way for us to split payments for your member sessions. If you do not have enough minutes for a session, you have a couple options. You could either allow the minutes to rollover to the next month and book your session when you have more minutes, or you purchase additional minutes.
Q: If I become a Massage Member can I later decide to change to a Wellness Membership instead?
A: Not a problem at all. Your Massage Membership minutes will continue to rollover for up to twelve months once you become a Wellness Member.
Reiki Membership FAQs
Q: What is the cost of a Regular Reiki Session without the Reiki Membership?
A: The cost of a regular 50 Minute Reiki Session is $95, a 50 Minute Crystal Healing & Chakra Balancing session is $105, and a 50 Minute Sound Healing Therapy or Fertility/Prenatal session is $125 . The Reiki Membership costs less than a single 50 Minute Reiki each month!
Q: Is there a sign up fee or a contract?
A: No! There is no signup fee or contract required, and you can cancel anytime. The Reiki Membership was created to provide as much accessibility to Reiki to our community as possible. The Healing Heart was originally founded as a Reiki Studio, and remains the heart (pun intended) of our services.
Q: Can I select which Reiki practitioner I'd like to see?
A: Absolutely! The connection that is built between a Reiki practitioner and client is a sacred space. Once that relationship is established, you will likely want to continue seeing the same practitioner. You can contact the studio to book a specific practitioner, or at the end of a Reiki session, simply schedule your next one with your practitioner.
Q: What if I can not use all my minutes in a month, do I lose them?
A. No way! As long as your Reiki Membership is active, your minutes will continue to rollover each month for up to twelve months. If you cancel your membership, you will have three months to use your remaining balance.
Q: What if I would like to add minutes to my balance, can I purchase extra minutes?
A: We are looking into this option for our Reiki Members. Right now, that option is not available. However, you can book additional Reiki services for a 20% discounted rate.
Q: If I do not have enough minutes left for a Reiki session, can I use minutes for part of the session and pay out-of -pocket for the balance?
A: There is no way for us to split payments for your member sessions. If you do not have enough minutes for a session, you have a couple options. You could either allow the minutes to rollover to the next month and book your session when you have more minutes, or you could book a session at a discounted rate until your minutes refresh the next month.
Q: If I become a Reiki Member can I later decide to change to a Wellness Membership instead?
A: Not a problem at all. Your Reiki Membership minutes will continue to rollover for up to twelve months once you become a Wellness Member.
A: The cost of a regular 50 Minute Reiki Session is $95, a 50 Minute Crystal Healing & Chakra Balancing session is $105, and a 50 Minute Sound Healing Therapy or Fertility/Prenatal session is $125 . The Reiki Membership costs less than a single 50 Minute Reiki each month!
Q: Is there a sign up fee or a contract?
A: No! There is no signup fee or contract required, and you can cancel anytime. The Reiki Membership was created to provide as much accessibility to Reiki to our community as possible. The Healing Heart was originally founded as a Reiki Studio, and remains the heart (pun intended) of our services.
Q: Can I select which Reiki practitioner I'd like to see?
A: Absolutely! The connection that is built between a Reiki practitioner and client is a sacred space. Once that relationship is established, you will likely want to continue seeing the same practitioner. You can contact the studio to book a specific practitioner, or at the end of a Reiki session, simply schedule your next one with your practitioner.
Q: What if I can not use all my minutes in a month, do I lose them?
A. No way! As long as your Reiki Membership is active, your minutes will continue to rollover each month for up to twelve months. If you cancel your membership, you will have three months to use your remaining balance.
Q: What if I would like to add minutes to my balance, can I purchase extra minutes?
A: We are looking into this option for our Reiki Members. Right now, that option is not available. However, you can book additional Reiki services for a 20% discounted rate.
Q: If I do not have enough minutes left for a Reiki session, can I use minutes for part of the session and pay out-of -pocket for the balance?
A: There is no way for us to split payments for your member sessions. If you do not have enough minutes for a session, you have a couple options. You could either allow the minutes to rollover to the next month and book your session when you have more minutes, or you could book a session at a discounted rate until your minutes refresh the next month.
Q: If I become a Reiki Member can I later decide to change to a Wellness Membership instead?
A: Not a problem at all. Your Reiki Membership minutes will continue to rollover for up to twelve months once you become a Wellness Member.
Charter Membership FAQs
How much is the Charter Membership and when do I start paying the monthly rate?
The Charter Membership is a one time special membership that is offered at $99 now to signup, with no payments until January 11, when your 2022 Membership Benefits will begin.
Can I start using my Session Credit Minutes or attend a Yoga Class right away after I sign up?
No. Signing up for a Charter Membership between November 25-December 3 is securing your 2022 Membership that will actually begin on January 11. Appointment scheduling and Yoga Class Registration will open up January 1 for sessions and classes starting after January 11 when the new studio opens.
When will I receive my Comprehensive Online Health Assessment and Plan and start working with my Holistic Member Coach?
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
Not at all! As a Charter Member, your Session Credit Minutes are available to be used on any Standard and Premium Service that we offer. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
If I don't become a Charter Member, can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Charter Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, the Charter Membership is a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
If you're out of town, or just not able to use your Session Credit minutes, no worries! Your Charter Membership allows you to rollover up to 12 months of minutes while your membership is active. Session Credit Minutes have no monetary value and unused Session Credit Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Yes! This is a unique benefit of the Charter Membership. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance.
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership that is included for Charter Members can not be shared or transferred to anyone else.
If I cancel my Charter Membership, can I keep the Unlimited Yoga Membership?
Canceling your Charter Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Charter Members. You'll be able to purchase those online in January.
The Charter Membership is a one time special membership that is offered at $99 now to signup, with no payments until January 11, when your 2022 Membership Benefits will begin.
Can I start using my Session Credit Minutes or attend a Yoga Class right away after I sign up?
No. Signing up for a Charter Membership between November 25-December 3 is securing your 2022 Membership that will actually begin on January 11. Appointment scheduling and Yoga Class Registration will open up January 1 for sessions and classes starting after January 11 when the new studio opens.
When will I receive my Comprehensive Online Health Assessment and Plan and start working with my Holistic Member Coach?
Starting January 1, you will receive links to complete your Comprehensive Online Health Assessment and step-by-step guidance on scheduling your initial consultation with your Holistic Member Coach. You will be able to schedule your initial assessment based on your availability and meet either in-person at The Healing Heart or virtually, whichever is more convenient for you.
If I don't meet with My Holistic Member Coach each month, can I rollover that follow up meeting to the next month?
No, the monthly Holistic Member Coaching is there to help you navigate your healing and wellness journey real time. Unused monthly follow ups do not rollover month-to-month. Texting support with a Holistic Member Coach will able be available.
Are there any limits to the types of Services I can use my Session Credit Minutes for?
Not at all! As a Charter Member, your Session Credit Minutes are available to be used on any Standard and Premium Service that we offer. Session Credit Minutes do not apply to special events, yoga class or studio access like the Mindfulness Room or Future Salt Room. Those are covered with your other benefits, leaving all your Session Credit Minutes to be applied to the 1:1 Services that will help you meet your wellness and healing goals.
If I don't become a Charter Member, can I still schedule one-on-one sessions with Anastasia?
It has been Anastasia's unrelenting passion to make holistic wellness accessible to as many people as possible. This new Studio and Holistic Studio Membership experience is just the first step of many to come in bringing that vision to life. Over the next five years, Anastasia is planning to open over 100 The Healing Heart locations, so her time and energy will be invested heavily in spreading the love The Healing Heart was founded on. Starting in 2022 Anastasia will no longer be able to see new clients. With that said, she has built deep relationships with many and is committed to supporting her existing regular clients and Charter Members and will remain available to those.
If I become a Charter Member, can I cancel anytime or do I have to sign an annual contract?
All our memberships are month-to-month with option to cancel at anytime. There is no annual commitment. Keep in mind, the Charter Membership is a one-time grand opening membership that will never be offered again. Canceling the Charter Membership will end the lifetime rate guarantee. If you sign up for Membership again, you'll be offered the best rate for the Memberships options that will be available at that time.
What happens with my unused Session Credit Minutes each month?
If you're out of town, or just not able to use your Session Credit minutes, no worries! Your Charter Membership allows you to rollover up to 12 months of minutes while your membership is active. Session Credit Minutes have no monetary value and unused Session Credit Minutes can not be paid out, refunded or used as credit toward any other purchase. Once you cancel your Membership, you'll have three months to use your balance before it is lost.
Can I share my Session Credit Minutes with others?
Yes! This is a unique benefit of the Charter Membership. If you want to share The Healing Heart Experience with others or gift a session, you can use your minutes from your balance.
Can I share my Unlimited Yoga Classes with others?
No. The Unlimited Monthly Yoga Membership that is included for Charter Members can not be shared or transferred to anyone else.
If I cancel my Charter Membership, can I keep the Unlimited Yoga Membership?
Canceling your Charter Membership will cancel all the benefits included at the time of signup, including the Unlimited Yoga Membership. However, you will have the option to sign up for a new Unlimited Yoga Membership if you'd like to continue enjoying our classes.
If I want to book a service that needs more minutes than I have left in my balance, can I use my minutes and pay out-of-pocket for the rest?
Unfortunately, no. Splitting payment between Session Credit Minutes and paying directly is not possible. However, you will be able to purchase additional minutes anytime to supplement your existing balance.
Can I purchase more Session Credit Minutes if I run out and don't want to wait until the next month?
Yes! We will offer a special rate for extra Session Credit Minutes for our Charter Members. You'll be able to purchase those online in January.